Refund policy
Refund Policy
Eligibility for Refunds
Refunds are available for:
- Unused Products: Must be unopened and in original condition.
Non-Returnable:
- Used or tampered products (e.g., opened and touched) are not eligible for refunds.
How to Request a Refund
1. Contact: Email info@thesolidperfume.com within 14 days with order details and photos.
2. Approval: Wait for confirmation before returning the item.
3. Inspection: Approved refunds will be processed within 14 days.
Note: Return shipping costs are the customer’s responsibility unless we made an error.
Contact Us: For assistance, email info@thesolidperfume.com.
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